Last updated: 8 September 2026
This website is operated by Kanan Jindal, trading as EvaluLabs.
1. Prepaid plans
EvaluLabs plans (Pro, Premium, Max) are prepaid for a 30-day access period. Each purchase is a one-time payment for that period.
2. Refund eligibility
You may request a full refund within 7 days of payment if:
- You have not completed any mock interview while on the paid plan purchased, and
- No top-up credits from a related purchase have been used.
3. Non-refundable cases
Refunds are not provided when:
- One or more paid-plan interviews have been completed.
- Top-up credits have been partially or fully used.
- The 30-day access period has ended.
- You are dissatisfied with AI feedback or scores (subjective evaluation).
4. Exceptional cases
Full refunds are issued for duplicate payments, failed account activation after successful payment, or documented technical failures that prevented use of the service.
5. Refund mode and duration
Approved refunds are credited to the original payment method (UPI, debit/credit card, or net banking) within 7–10 business days.
6. How to request a refund
Email support@evalulabs.com with your registered email, payment date, payment/transaction ID, and reason for the request. Requests must be submitted within 7 days of the payment date.
7. Contact
Kanan Jindal (trading as EvaluLabs)
Registered address: 684 - B Aggar Nagar, Ferozpur Road, Ludhiana, Punjab, India
See also our Cancellation Policy.